Refund Policy

Last updated: 23 September 2026

Sanviora provides digital services — AI mock interviews and their feedback reports, P2P video mock interviews, the Speak Pro spoken-English course, AI Flashcards, entrance-exam mock tests, and subscription or bundle plans that include them. This policy applies to all of them. Please read it carefully before making a payment.

1. No Refunds After Delivery

Because our product is a digital service that is generated and delivered immediately upon payment, we do not offer refunds once:

• The payment has been successfully verified, and
• The product has been generated or made accessible to you — for example, an interview has started or its report delivered, a flashcard deck or mock test generated, Speak Pro access activated, or a subscription period begun.

This policy applies regardless of whether you used the product after it was delivered. Cancelling a subscription stops future renewals but does not refund the current period.

2. When You Are Eligible for a Refund

We will issue a full refund in the following situations:

• Double charge: You were charged more than once for the same purchase.
• Payment succeeded but product not delivered: Your payment was deducted but the product (for example a report, flashcard deck or mock test) could not be generated or accessed due to a technical error on our side.
• P2P video interviews: If a paid booking does not produce a report — for example the call fails, the booking expires unused after 7 days, or you cancel it before it is used — the amount paid is credited back automatically to your account as reward points, which can be used towards future purchases.
• Unauthorised transaction: A payment was made without your authorisation (subject to investigation).

3. How to Request a Refund

To request a refund, please email us within 48 hours of the transaction at:

info@sanviora.co.in

Include the following in your email:

• Your registered email address.
• The date and approximate time of the payment.
• The Razorpay payment ID (visible in your email receipt or Razorpay dashboard).
• A brief description of the issue.

We will respond within 2 business days and process eligible refunds within 5–7 business days via the original payment method.

4. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We can resolve most issues faster through direct communication. Unjustified chargebacks may result in account suspension.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting.

6. Contact

For refund enquiries: info@sanviora.co.in